SHIPPING

FREE USPS STANDARD GROUND SHIPPING ON U.S. ORDERS OF TWEE MERCHANDISE OVER $75 USING CODE: GIVETWEE. 

ORDER PROCESSING:

All orders are processed within 1-2 business days (Monday - Friday). 

DELIVERY OPTIONS: 

USPS Standard - Continental U.S. and Canadian orders arrive within 3-5 business days by USPS. Orders shipped to Alaska and Hawaii will take an additional 2-5 days for delivery and are subject to an additional $15 delivery fee. Alaska and Hawaii are excluded from Free Shipping promotions.

USPS Priority Mail - Continental U.S. orders arrive within 1-3 days.

UPS Ground - Continental U.S. and Canadian orders arrive within 2-5 business days by UPS Ground. 

UPS Next Day Air Saver - Next Day delivery is only guaranteed in the Continental U.S. Next Day delivery orders will be processed on the same day if they are placed by 12:00pm EST on a business day, and should arrive in 1 business day. Orders placed after 12:00pm EST will be processed on the following business day, and should arrive in 2 business days. All orders must have a valid street address (no PO Boxes). 

International - Only available to Canada via USPS 7-21 business days or UPS 2-7 business days. Please contact shop@tweemade.com for specific delivery rates and times. 

At time of shipping, all orders receive an email confirmation that includes tracking information.  

RETURNED ORDERS - If you enter an invalid shipping address at checkout, TWEE is not responsible for any charges to replace your order.  

ORDERS DAMAGED IN SHIPPING - We do everything to ensure your TWEE products arrive at their destination in the same perfect condition they leave our studio. Sometimes breaks happen, and we want you to be thrilled with your purchase!

Contact us at shop@tweemade.com within three days of delivery to report any issues. We will gladly replace any items damaged in shipping. Please remember to include your order number and photos for quick reference. Thank you!