FAQS
When will my order ship?
Orders ship within one to two business days of purchase.
How will I know where my order is?
You will receive an email confirming your order has been placed and another with tracking details.
For international shipping inquiries please email bonjour@tweemade.com for specific rates.
What is your return policy?
We do everything to ensure your TWEE order arrives at its destination in the same perfect condition it leaves our studio; but sometimes breaks happen and we want you to be thrilled with your purchase!
Contact TWEE at shop@tweemade.com within three days of delivery to report any issues. We will gladly replace any items damaged in shipping. Remember to include your order number and photos for quick reference.
I am interested in buying wholesale, what's next?
Visit our Wholesale page for more information.
It doesn't look exactly like the pictures, what gives?
When we say "handmade" we mean it. Our artisans take great care in crafting each and every piece. Since TWEE products are not machine made there may be small irregularities - and we think that's what makes them beautiful!
Please reach out to our team at hello@tweemade.com if you have any further questions.
My nephew is three. Would this be an appropriate gift?
Yes! We recommend TWEE for children ages three+ and always encourage adult supervision ... and may we suggest the Gemstones!
Why is it specifically called "sidewalk chalk" and not just "chalk"?
TWEE chalk is meant to be used on surfaces with grit: sidewalks, asphalt, concrete, slate, etc. Our chalk is more dense than chalk used on chalkboards, making it stronger and less likely to break in use and in transit.
Okay, it looks like food- what are the safety specifications for this?
We at TWEE are 100% committed to offering the little ones in your life (or big ones!) products that are safe to use.
We work with reputable agencies to test our chalk and are proud to say that it complies with ASTMD-4236 standards. All paint and coloring in TWEE products are non-toxic and the glitter is biodegradable and eco-friendly!
Even our packaging is recyclable!
Are there really veggies in your paints?
YES! TWEE Veggie Paints are colored with non-toxic veggie pigments.
My fingers are orange. Now what?
Veggie Paints may stain fingers and some fabrics. But don't worry; warm soap and water will help get everything back to normal!