FAQ
I purchased my TWEE. Now what?
First. Thank you for your order! You will receive an email confirming your order has been placed and another with tracking details when your orders ships.
What is your return policy?
TWEE does not accept returns on orders. If you enter an invalid shipping address at checkout, TWEE is not responsible for any charges to replace or reroute your order.
How can I purchase TWEE for my store?
Visit our Wholesale page for more information.
Place your question or heading here
Here you can place an explanation or answer to the question.
Do you offer free shipping?
YES! TWEE offer free USPS Standard Ground shipping on US Orders over $75 using code: GIVETWEE.
When will my order ship?
Orders ship within one to two business days of purchase.
Do you ship internationally?
International is only available to Canada via USPS 7-21 business days or UPS 2-7 business days. Please contact shop@tweemade.com for specific delivery rates and times.
My TWEE arrived broken.
We will gladly replace any items damaged in shipping.
We do everything to ensure your TWEE order arrives at its destination in the same perfect condition it leaves our studio; but sometimes breaks happen and we want you to be thrilled with your purchase!
Contact TWEE at shop@tweemade.com within three days of delivery to report any issues.
Remember to include your order number and photos for quick reference.
Why is it specifically called "sidewalk chalk" and not just "chalk"?
TWEE chalk is meant to be used on surfaces with grit: sidewalks, asphalt, concrete, slate, etc.
Our chalk is more dense than chalk used on chalkboards, making it stronger and less likely to break in use and in transit.
Why doesn't my design look exactly like the pictures?
When we say "handmade" we mean it.
Our artisans take great care in crafting each and every piece.
Since TWEE products are not machine made there may be small irregularities - and we think that's what makes them beautiful!
Please reach out to our team at hello@tweemade.comif you have any further questions.
Are there really vegetables in your paints?
YES! TWEE Veggie Paints are colored with non-toxic veggie pigments.
My nephew is three. Would this be an appropriate gift?
Yes! We recommend TWEE for children ages three+ and always encourage adult supervision ... and may we suggest the Gemstones!
They're perfect for the littlest hands!
Okay, it looks like food - Is this safe?
We at TWEE are 100% committed to offering the little ones in your life products that are safe to use.
We work with reputable agencies to test our chalk and are proud to say that it complies with ASTMD-4236 standards.
All paint and coloring in TWEE products are non-toxic and the glitter is biodegradable and eco-friendly!
Even our packaging is recyclable!
Help! My fingers are orange!
Don't worry! Veggie Paints may stain fingers and some fabrics. Warm soap and water will help get everything back to normal!